We're here to answer any of your questions any time. But if you're looking for a quick answer, this page details a full list of our most frequently asked questions.
We have made it even easier for you to cancel. Our industry-leading Covid Cancellation Policy gives you both financial security and complete peace of mind when booking your holiday. For more information, please visit our Covid-19 information page...
We offer individual room bookings throughout most of the ski season - although school holidays are available for whole-chalet bookings only.
Bedroom 1 in Chalet Caro is a master suite, which is significantly larger and more luxurious than the other bedrooms. There is a supplement of €400 per person in this premium master bedroom.
Our per-person prices are based on two adults sharing each twin or double room. If you would like to book a room on your own, a single-occupancy supplement applies.
In Petite Pia, the main chalet building can accommodate up to 8 guests. Further to this, you can add up to three additional rooms in the apartment annex on a room-by-room basis. Each room can hold two people. The price of these rooms per additional room is €800 per room.
Children twelve years and under receive a discount of €100 per child. Thirteen years and above are priced at the full adult rate.
Infants under two years and sleeping in a cot are charged at €200 per infant (fixed rate). We can provide high chairs and cots, please just let us know when you book and we'll have these for you.
In some twin/double rooms, we can add an extra bed to make a triple room. The person in this extra bed would be at half the adult price above. This same rate applies for adults and children alike.
Check in from 16:00 onward on your arrival day. Latest check out is 10:00 on your departure day. We can store your bags for the day if you are arriving early or departing late. However, please be aware that you may not be able to enter the chalet when arriving early or departing late as it may be occupied by the guests from the preceding / following week. Please just contact us with any questions here.
We're happy to offer adults-only chalet holidays on request, even if you are booking just part of the chalet. Just let us know before you book so we can allocate your week as an adults-only ski week. Please note that we can not offer adults-only holidays during the main school holidays of Christmas , , half-term and Easter, except for exclusive whole-chalet bookings.
We are very proud to offer one of the most inclusive chalet packages you will find anywhere in the Three Valleys. Click here to find out what's included in your stay...
