We have made it even easier for you to cancel. Our industry-leading Covid Cancellation Policy gives you both financial security and complete peace of mind when booking your holiday.
Travel insurance companies are now covering some COVID-19 scenarios, but not all. With our Covid Cancellation Policy, you can now book with confidence knowing that we are here for you should things change, and if your holiday needs to be cancelled or moved.
Our Covid Cancellation Policy applies to any holiday during the 2021-22 season. The specifics are detailed for you here but, if you have any questions or concerns at all, please do not hesitate to get in touch.
If any of the below Covid-related travel restrictions are in place between 1 and 7 days before your holiday starts, then you can cancel your holiday at that point on our extended Covid Cancellation Policy.
If any of the above conditions are in place between 1 and 7 days before your holiday with us then you can cancel your holiday at that time and choose one of the following:
Option 1: Your deposit (25%) converted to a credit note for a Delicious Mountain holiday during the following season 2022/2023, and the balance refunded to you.
Option 2: If you are happy for us to retain all the monies, Delicious Mountain guarantees to hold the price for the same chalet and date for the following season (subject to availability).
For our Covid Cancellation Policy to apply cancellations must be made between 1 and 7 days prior to arrival in our chalets, and the regulations must be in force at that time or for your dates of travel. Any cancellations made more than 7 days in advance, or on arrival day / “no shows”, will be on our standard cancellation terms.
Please also note that cancelling due to any other reason not specified above, including disinclination to travel due to COVID-19, will result in our standard cancellation policies.
This is an extension to our standard terms, and does not diminish any of your current rights. Here's a comparison table.
| Days Before departure | Standard Cancellation Charge (% of total holiday cost) | Covid Cancellation Policy (Winter 2021-22) |
|---|---|---|
| 60 days or more | 25% (this is the deposit) | same as standard |
| 30 to 59 | 60% | same as standard |
| 8 to 29 | 90% | same as standard |
| 7 to 1 | 100% | If these covid restrictions in place: 75% refunded (the balance) 25% as voucher (the deposit) |
| 0 | 100% | same as standard |
If you book your holiday within 60 days of your holiday, please note that we require the full holiday price to be paid upon booking. If you cancel as per the above we would give you a voucher for the standard deposit amount (25% of the total holiday price) and would refund you the standard balance amount (75% of the total holiday price).
You must inform us that you wish to cancel. You can do this right up to midnight the day before you are due to arrive in resort with us. This must be done in writing, by email is fine. There is no refund or voucher if you are a "no-show".
These covid cancellation policy provisions are in addition to all your rights set out in our standard booking terms and conditions.
Our industry-leading Covid Cancellation Policy is designed to cover you when governments put any of these covid-19 related travel restrictions in place population-wide. It does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. Travel insurance companies are now offering such products, please make sure your travel insurance will cover you for these situations. Our aim here is to cover the above population-wide travel restrictions, as travel insurance companies generally do not cover such scenarios.
For the safety of all guests and staff at Delicious Mountain, we ask our guests not to travel if they:
For the safety of everyone please do not travel if any of the above applies to you. You should have travel insurance to cover you if you are unable to travel in these circumstances. Please note that we are unable to offer any form of refund if you cannot travel for any of the above reasons.
We are doing everything we can to keep our guests safe and comfortable before, during and after their stay with us. Here is a list of what we are doing in and around the chalets.
All the communal areas will received a daily deep clean. This will include disinfecting frequently touched areas such as door handles, light switches, drawer handles, taps and other touched surfaces.
All bedrooms to be deep cleaned then sealed. This means they will be sanitised and then left for the guest to enter first.
There will be hand sanitiser available upon entry into the boot room / chalet which all guests and staff would be encouraged to use.
The Delicious mountain minibus will be cleaned and disinfected following every use. The driver will be wearing a mask.
You will find everything you need to know about whats happening in Meribel around Covid-19 on the official Meribel Covid page here.
Please note the travel requirements may change, and we have to comply to the current regulations at your time of travel. For up-to-date and further information, please visit the official French Government website, or the UK Government official website here. You can also visit the Consulate General of France in London website to find out more about the requirements, if you're travelling between France and the UK.
Whether you've already booked or you're still making plans, you might find the below pages useful before and during your ski holiday in Meribel. Of course, if there is anything we can help you with, please just get in touch – we'll be happy to hear from you. You might also find answers to your queries on our Frequently Asked Questions page.
