A stack of passports with Coronavirus notes inside

Covid-19 Information Page

Covid Cancellation Policy True Peace of Mind

We have made it even easier for you to cancel. Our industry-leading Covid Cancellation Policy gives you both financial security and complete peace of mind when booking your holiday.

Travel insurance companies are now covering some COVID-19 scenarios, but not all. With our Covid Cancellation Policy, you can now book with confidence knowing that we are here for you should things change, and if your holiday needs to be cancelled or moved.

If you have to cancel

Our Covid Cancellation Policy applies to any holiday during the 2021-22 season. The specifics are detailed for you here but, if you have any questions or concerns at all, please do not hesitate to get in touch.

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Covid-related travel restrictions covered:

If any of the below Covid-related travel restrictions are in place between 1 and 7 days before your holiday starts, then you can cancel your holiday at that point on our extended Covid Cancellation Policy.

  • If you are required to quarantine/self-isolate upon arrival in France due to the laws or regulations of the French authorities.
  • If you are required to quarantine/self-isolate upon return to your home country due to the laws or regulations of the government of your home country or regional authority.
  • If the chalet you have booked with us has been forced to close due to the laws or regulations of the French authorities.
  • If France has closed its borders or is otherwise denying entry to visitors.
Your Options:

If any of the above conditions are in place between 1 and 7 days before your holiday with us then you can cancel your holiday at that time and choose one of the following:

Option 1: Your deposit (25%) converted to a credit note for a Delicious Mountain holiday during the following season 2022/2023, and the balance refunded to you.

Option 2: If you are happy for us to retain all the monies, Delicious Mountain guarantees to hold the price for the same chalet and date for the following season (subject to availability).

For our Covid Cancellation Policy to apply cancellations must be made between 1 and 7 days prior to arrival in our chalets, and the regulations must be in force at that time or for your dates of travel. Any cancellations made more than 7 days in advance, or on arrival day / “no shows”, will be on our standard cancellation terms.

Please also note that cancelling due to any other reason not specified above, including disinclination to travel due to COVID-19, will result in our standard cancellation policies.

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Extension to your rights

This is an extension to our standard terms, and does not diminish any of your current rights. Here's a comparison table.

Days Before departure Standard Cancellation Charge
(% of total holiday cost)
Covid Cancellation Policy
(Winter 2021-22)
60 days or more 25% (this is the deposit) same as standard
30 to 59 60% same as standard
8 to 29 90% same as standard
7 to 1 100% If these covid restrictions in place:
75% refunded (the balance)
25% as voucher (the deposit)
0 100% same as standard
Conditions

If you book your holiday within 60 days of your holiday, please note that we require the full holiday price to be paid upon booking. If you cancel as per the above we would give you a voucher for the standard deposit amount (25% of the total holiday price) and would refund you the standard balance amount (75% of the total holiday price).

You must inform us that you wish to cancel. You can do this right up to midnight the day before you are due to arrive in resort with us. This must be done in writing, by email is fine. There is no refund or voucher if you are a "no-show".

These covid cancellation policy provisions are in addition to all your rights set out ​ in our standard booking terms and conditions. ​ ​

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How to get cover for personal / party MEMBER-SPECIFIC travel restrictions

Our industry-leading Covid Cancellation Policy is designed to cover you when governments put any of these covid-19 related travel restrictions in place population-wide. It does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. Travel insurance companies are now offering such products, please make sure your travel insurance will cover you for these situations. Our aim here is to cover the above population-wide travel restrictions, as travel insurance companies generally do not cover such scenarios.

Covid protection policy

For the safety of all guests and staff at Delicious Mountain, we ask our guests not to travel if they:

  • Have tested positive for coronavirus in the 14 days prior to travel
  • Are awaiting the results of a coronavirus test
  • Have had sustained contact with anyone who has either, tested positive in the 14 days prior to travel, or are awaiting the results of a coronavirus test
  • Have a high temperature, a new continuous cough or a loss of, or change in, their normal sense of taste or smell (anosmia) or have been in sustained contact with anyone who experienced such symptoms

For the safety of everyone please do not travel if any of the above applies to you. You should have travel insurance to cover you if you are unable to travel in these circumstances. Please note that we are unable to offer any form of refund if you cannot travel for any of the above reasons.

What are we doing in our chalets?

We are doing everything we can to keep our guests safe and comfortable before, during and after their stay with us. Here is a list of what we are doing in and around the chalets.

Communal areas

All the communal areas will received a daily deep clean. This will include disinfecting frequently touched areas such as door handles, light switches, drawer handles, taps and other touched surfaces.

Bedrooms

All bedrooms to be deep cleaned then sealed. This means they will be sanitised and then left for the guest to enter first.

Hand Sanitizer

There will be hand sanitiser available upon entry into the boot room / chalet which all guests and staff would be encouraged to use.

Minibus

The Delicious mountain minibus will be cleaned and disinfected following every use. The driver will be wearing a mask.

What is Meribel resort doing?

You will find everything you need to know about whats happening in Meribel around Covid-19 on the official Meribel Covid page here.

Current situation in France Last updated: 14 September 2021

You can find the latest information on the UK Government official website here, or on the Consulate General of France in London website here.

  • There are no internal travel restrictions in France.
  • Indoor bars, cafes and restaurants can reopen, allowing groups of up to six people.
  • Retail, cultural and sports venues can also reopen.
  • Outdoor gatherings of any size are permitted.
  • Wearing face masks in retail spaces is compulsory, but not required in bars, cafes, leisure centres.
  • Wearing masks on public transport is compulsory for all users aged 11 and over.
Travelling to France from the UK

The UK is currently on France's amber list. You can find the latest information on the UK Government official website here, or on the Consulate General of France in London website here.

People who wish to travel to France from the UK will need to carry the following documents on arrival:

  • A completed sworn statement form self-certifying they are not suffering from symptoms associated with coronavirus and have not been in contact with confirmed cases in the preceding fortnight.
  • Proof of vaccination

Please note that travellers who are not fully vaccinated will need to self-isolate for 7 days after arrival, then take a PCR test following this period of self-isolation.

Travellers who are fully vaccinated, do not need to take a pre-arrival test and are not subject to any isolation. You must carry proof of vaccination.

Travelling back to the UK from France

France is currently listed as an "amber" destination by the UK Government. On return, British authorities require non-vaccinated people to:

  • Self-isolate for 10 days.
  • Take two Covid-19 tests.

You can find the latest information on the UK Government official website here, or on the Consulate General of France in London website here.

People ask us about

Whether you've already booked or you're still making plans, you might find the below pages useful before and during your ski holiday in Meribel. Of course, if there is anything we can help you with, please just get in touch – we'll be happy to hear from you. You might also find answers to your queries on our Frequently Asked Questions page.